Help when you’re stuck
Not sure how something works? Wattson answers from the UtilityCloud help centre and shows its sources.
Meet Wattson,
your AI copilot.
Wattson lives inside UtilityCloud. Ask it about any customer, contract or invoice, get unstuck when you don’t know where to click, and let it take you straight to the fix.
WattsonAI knowledge assistant
Hi, I’m Wattson
Ask me about any customer, contract or invoice. I find the answer, show the numbers and take you straight to the right screen.
One question instead of six tabs.
Pick a question to jump to that moment in the film, recorded in UtilityCloud.
It knows where you are
Open a customer and Wattson already has the context. No customer numbers to copy, no search to repeat.
It answers with the facts
Balances, due dates and days overdue come straight from UtilityCloud, laid out so you can read them back to the customer.
It moves the case forward
Pick a suggested next step and Wattson opens the right view, ready for you to act.
Ask. Understand. Fix it.
Every screen in UtilityCloud gets an assistant who knows the platform and can read the customer in front of you.
Answers about your data
Ask in plain language and get the facts from the platform, summarised and in context.
The full customer history
Customers and recent events, contracts, invoices, payments and credit notes in one answer.
Fixes and navigation
Wattson suggests the next step, explains the options and takes you to the right page in one click.
In your own language
Ask in your own language: English, Norwegian, Swedish, Finnish or any other. Wattson answers in the language you asked in.
Hvordan setter jeg purring på pause for en faktura?
Åpne fakturaen og sett purringen på pause. Purringene følger purreregelen for kundens fakturasamling [1].
Hur pausar jag påminnelser för en faktura?
Öppna fakturan och pausa påminnelserna. Påminnelserna följer regeln för kundens fakturasamling [1].
Miten keskeytän maksumuistutukset laskulle?
Avaa lasku ja keskeytä muistutukset. Muistutukset noudattavat asiakkaan laskuryhmän sääntöä [1].
How do I pause reminders for an invoice?
Open the invoice and pause its reminders. Reminders follow the rule for the customer’s invoice collection [1].
Creates a support ticket if needed
When the help centre has no answer, Wattson drafts the ticket with the context already filled in. Nothing is sent until you approve it.
Resolve while the customer
is still on the line
A customer calls about a reminder.
Without Wattson
- Search for the customer
- Open the invoice tab and filter on unpaid
- Check the event log for reminders sent
- Look up the dunning rules in the help centre
- Ask a colleague how to set up a payment agreement
- Find the right page and do it
Customer waits on hold
With Wattson
- Ask: “Do they have any overdue invoices?”
- Choose “Register a payment agreement”
Sorted while the customer is still on the line
Get more done with the team you have
Customer service, billing and back office all get the same help, on every screen of UtilityCloud.
-
More done per person
Less searching and tab switching. New hires get up to speed faster.
Cases per agent -
Lower cost to serve
Shorter cases and fewer escalations, so the same team serves more customers.
Handling time -
Faster answers for customers
The facts in seconds, so customers get a clear answer on the first call.
First-contact resolution
Knows UtilityCloud inside out.
Wattson isn’t a chatbot bolted on the side. It reads the same customer data you do and the knowledge base your team relies on.
- Customersevents, contacts
- Contractsproducts, price lists
- Metering pointsconsumption, production
Wattson
- Invoicespayments, credit notes
- Accounts receivablereminders, dunning
- Help centreguides, sources
UtilityCloud is the complete CIS for energy retailers. Customers, contracts, metering, billing and collections in one cloud platform. Read more about everything UtilityCloud does.
Explore the platformFrequently asked
Where do Wattson’s answers come from?
From your data in UtilityCloud, such as customers, contracts and invoices, and from the UtilityCloud knowledge base. Help-centre answers link to their sources so you can read more.
Does Wattson change data on its own?
Wattson suggests solutions and takes you to the right place in the platform. You choose what to do next.
What if Wattson can’t solve it?
Wattson can create a support ticket for you, so the case reaches UtilityCloud support with the context already filled in.
Which languages does Wattson speak?
Whatever language you ask in. Wattson answers in English, Norwegian, Swedish, Finnish or any other language you write in, so it covers every market UtilityCloud serves, with Denmark coming.
Where does Wattson run?
In Microsoft Azure in the EU data zone, under the same data agreement as the rest of UtilityCloud. Your data is not used to train models.
Who is Wattson for?
Everyone at an energy retailer who works in UtilityCloud: customer service, billing, collections and back office, from first-week hires to long-time experts.
Ready to meet Wattson?
Give every employee an assistant that knows your customers and the platform.
Up and running in three steps.
- Book a demo
See Wattson on realistic retail cases and talk through how your team works today.
- Turn it on for your team
We enable Wattson in your UtilityCloud environment. Nothing to install.
- Ask from any screen
Open Wattson from the corner of UtilityCloud and ask your first question.