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100% automated processes

From the first signup to the final bookkeeping entry, UtilityCloud runs your energy retail processes on its own. Your team only handles the deviations.

Book meeting See the deviation board
  1. Customer journeySignup to CRMAutomated
  2. Billing cycleSettlement to invoiceAutomated
  3. CollectionPayment to ERPAutomated
  4. DeviationsOne board for your teamYour team

Automatic customer
journey

New customers move from signup to active contract without anyone touching the case. The supplier switch, welcome messages and CRM updates all happen on their own.

  • Automated signup from any channel
  • Fully integrated with CRM systems
New signups, todayauto
  • Website
  • App
  • Partner
  • Customer service
  1. Signup receivedWebsite, Spot product
    auto
  2. Credit check & contractSigned digitally
    auto
  3. Supplier switch sentData hub change request
    auto
  4. CRM updatedCustomer, contract and consents synced
    auto
Settlement, last 7 daysdaily
  1. 1,240 MWhMon
  2. 1,400 MWhTue
  3. 1,320 MWhWed
  4. 1,560 MWhThu
  5. 1,480 MWhFri
  6. 1,100 MWhSat
  7. 1,160 MWhSun
  • IF product = Spot THEN monthly invoice, e-invoice first
  • IF customer group = Business THEN EHF, 14 days due
  • IF amount < €5 THEN carry over to next period

Automated billing cycle

Meter values are settled every day, and invoices are produced by the rules you set for each product and customer group. No billing runs to start by hand.

  • Daily settlement of meter values
  • Rule based invoicing

Automated collection

Incoming payments are matched to the right invoices, reminders follow your rules, and every entry is posted to your ERP without manual bookkeeping.

  • Advanced matching of payments
  • Automated bookkeeping to ERP
Bank file, payments inmatched
ReferenceAmountMatch
KID 4400918€84.10invoice
No reference€66.602 invoices
KID 4401552€120.00part + credit
Name only€42.35review

Posted to ERP

General ledger, customer ledger

You only focus on the deviations. The rest is automated.

All deviations can be found on the same board, sorted by process, with the context your team needs to resolve them.

Customer journey

2
  • Signup missing metering point IDWebsite, 2 hours ago
  • Supplier switch rejectedData hub, today

Billing

3
  • Meter values missing for 3 daysSettlement, metering point
  • Consumption 4x normal levelInvoice held for review
  • E-invoice rejectedInvalid recipient

Collection

2
  • Payment without reference€42.35, suggested match
  • OverpaymentRefund or carry over

Handled automatically

  • Everything elseSignups, settlement, invoices, matching and bookkeeping ran without manual work

See UtilityCloud and Wattson in action

Book a 30-minute meeting and we’ll walk you through the platform with your own processes in mind.

Book meeting

hello@utilitycloud.no +47 959 40 225