CIS for energy retail
on autopilot, with AI

The Pan-Nordic CIS (Customer Information System) platform for customer and contract management, billing and collection. Built for electricity retail, district heating and EV charging.

Matti Virtanen
Email
matti.virtanen@example.com
Social security number
010179•••••
Customer number
100482
Postal address
Esimerkkikatu 1, 02100 Espoo
Customer details
Customer type
Individual
Preferred language
Finnish
Invoice collections
Electricity
Default
Distribution
E-invoice
Interval
Monthly
Due days
14 days

Ask Wattson something else

Trusted by energy companies across the Nordics

  • Bodø Energi logo
  • NTE logo
  • Ishavskraft logo
  • Storuman Energi logo
  • Helgeland Kraft logo
  • Hafslund logo
  • Skagerak Energi logo
  • Power logo
  • NEAS logo
  • Eviny logo
  • Haugaland Kraft logo
  • Axpo logo
  • Klarkraft logo

AI agents as copilots

Wattson works inside UtilityCloud next to your team. Ask about any customer in plain language, get answers with sources, and let it draft the next step for you to approve.

  • The full customer history at a glance
  • Answers from the help centre, with sources
  • Drafts the request. You approve it.

Meet Wattson

Wattson answering questions about a customer inside UtilityCloud

Fully automated platform

From the first signup to a paid invoice, without manual hand-offs. Your team only handles the deviations. The rest runs on its own.

See how automation works

  1. Customer journey99.82% automated
  2. Invoicing99.84% automated
  3. Payment processing99.82% automated
  4. Automated99.83% of all tasks
  • Customer creation failed
  • Invalid mobile number
  • Start of supply rejected
  • Signup missing accounting point
  • Meter values missing for 3 days
  • E-invoice rejected

    Your teamhandles only the deviations

    See the deviation board

    API first platform

    Every feature in UtilityCloud is available through open APIs and event streams. Build your own apps, sales flows and integrations on the same secure platform your back office uses.

    # Get validation rules for service types
    
    BASE="https://api.utilitycloud.app"
    
    curl "$BASE/cm/servicetypes/v2/validationrules" \
      -H "Authorization: Bearer $TOKEN" \
      -H "Accept: application/json"
    
    # Test: https://api-stag.utilitycloud.app
    // Get validation rules for service types
    
    const BASE = "https://api.utilitycloud.app";
    
    const res = await fetch(
      `${BASE}/cm/servicetypes/v2/validationrules`,
      { headers: { Authorization: `Bearer ${token}` } }
    );
    
    const rules = await res.json();
    # Get validation rules for service types
    import requests
    
    BASE = "https://api.utilitycloud.app"
    
    res = requests.get(
        f"{BASE}/cm/servicetypes/v2/validationrules",
        headers={"Authorization": f"Bearer {token}"},
    )
    rules = res.json()
    HTTP 200application/json
    {
      "defaultRules": [
        {
          "fieldName": "Email",
          "pattern": "^[^@\s]+@[^@\s]+$",
          "examples": ["name@example.com"]
        }
      ],
      "countrySpecificRules": [
        {
          "countryCode": "NO",
          "fieldName": "PhoneNumber",
          "pattern": "^\+47[0-9]{8}$",
          "examples": ["+4740000000"]
        }
      ],
      "serviceTypeSpecificRules": []
    }
    • RESTful APIs, JSON responses and one OpenAPI specification
    • Secure machine-to-machine access with Bearer JWT
    • Webhooks and events when invoices and payments change
    • Security built into every layer of the platform, ISO/IEC 27001 certified

    One platform, three energy businesses

    Run electricity, heat and charging on the same customer, product and billing engine, so you can sell more to the customers you already have.

    Hydropower reservoir and dam in a Norwegian fjord

    Electricity retail

    Transform your energy retail business in a competitive market, with spot, fixed and custom products, data hub integration and multi-brand support.

    District heating plant in a snowy town

    District heating

    Customer management, metering, pricing and billing for heat and cooling in one place.

    EV chargers in a parking garage

    EV charging

    Expand beyond energy with one platform. Bill charging sessions, subscriptions and home charging alongside the electricity contract.

    One CIS for the whole energy retail value chain

    UtilityCloud runs customer and contract management, billing and collection on one cloud-native platform, built natively on Microsoft Azure. Run several brands or markets on one codebase, with pre-built connections to data hubs such as Elhub and Fingrid.

    UtilityCloud

    Sales & customer management

    Customers, contracts and sales flows in one place, from signup to supplier switch.

    • Signup from web, app or CRM, with BankID consent
    • Supplier switching through Elhub and Fingrid Datahub
    • The full customer and contract history in one view

    Product & settlement

    Spot, fixed and custom products, with daily settlement of meter values.

    • Products for electricity, district heating and EV charging
    • Ready for 15-minute settlement
    • Launch new products in hours, not weeks

    Invoicing & collection

    Rule-based invoicing, payment matching, reminders and debt collection.

    • One invoice for power, heat and charging
    • Automatic payment matching and bookkeeping to ERP
    • Reminders and debt collection on rules you set

    Insight & analysis

    Reports and dashboards on customers, consumption and revenue.

    • Consumption and revenue per customer, product and brand
    • Follow growth and churn over time
    • Data available through the API for your own BI tools

    API management & security

    Open APIs and event streams with secure machine-to-machine access.

    • RESTful APIs with one OpenAPI specification
    • Webhooks and events when invoices and payments change
    • ISO 27001 certified operations

    My page & online ordering

    Self-service for your customers and web ordering for new sales.

    • Consumption, invoices and contracts for your customers
    • Online ordering straight into the CIS
    • Your own brand, on web and in the app

    Results from energy companies on UtilityCloud

    All customer stories

    What changes when you move to UtilityCloud

    20 to 70%

    Reduce operational cost

    Lower cost to serve through automation, fewer systems and less manual back-office work.

    15x

    Increase sales and reduce churn

    Our customers grow 15 times faster than the industry average, with better self-service and products that fit each customer.

    Skandia Greenpower

    Skandia GreenpowerElectricity retail

    −70%operational costs

    Grew ~3x while cutting operational costs by 70%

    “By migrating to UtilityCloud’s system, we have reduced the total cost of ownership by almost 50%.”

    Lars Gunnar Abusdal, CFO

    Read the case study

    See UtilityCloud and Wattson in action

    Book a 30-minute meeting and we’ll walk you through the platform with your own processes in mind.

    hello@utilitycloud.no +47 959 40 225